Grafton Car Rental
Pick-Up Service Available
After-Hours Returns Unavailable
Rental Policies
The maximum number of additional drivers permitted per rental is one. Additional driver%u2019s fee is 20.00 AED per rental, excluding VAT. Rental conditions apply to all additional drivers.
Minimum rental age is 23 years. Maximum rental age is 65 years. No young drivers surcharge.
It is not permitted to cross the UAE border.
Please be advised that it is not permitted to take 4 x 4s off road.
All locations within the Emirates of Dubai free of charge. AED 150.00 applies for One-Ways outside of Dubai.
Vehicle will be supplied full tank of fuel and should be returned full.
Any valid driving license is acceptable apart from those with endorsements and penalties. Drivers must be in possession of a valid drivers license held for at least 1 year. Visitors from UK, USA, France, Japan, Belgium, Holland, Switzerland, Denmark, Germany, Italy, Sweden, Greece, Austria, Ireland, Spain, Norway, Turkey, Canada, Poland, Korea, Finland, South Africa, Australia, New Zealand and Romania are allowed to drive in the UAE with their local valid driving license. Visitors from Korea, Japan, Turkey and Greece are requested to have a translation of their licenses approved by the Council/Embassy. An international driving permit is required for visitors from any other country. UAE Driving License is required for renter's holding a UAE Residence Visa. Any visitor's on a work visa must ensure that they have the required residence visa and meet the previous requirement before they will be able to rent. For Abu Dhabi Airport: Upon arrival all customers will be met in the arrivals hall by a uniformed member of staff holding a branded board clearly displaying the customer%u2019s name. If the customer is unable to find the member of staff they can phone our 24 hour mobile number: 00971 50458 0537. Customers presenting a fully valid driving license (original and photocopy), their passport and a valid credit card will be able to complete their full rental check out in the airport parking area. Alternatively, or if no photocopy of the driving license is available the customer can be driven to their destination/National office whereby appropriate copies can be made. Please note Abu Dhabi Airport is an off airport location serviced by the downtown location and a flight number is mandatory for the meet and greet service to be provided and a credit card needs to be entered at the time of booking to guarantee the reservation.
All major credit cards are accepted - Amex/Diners Club/MasterCard/Visa Traveller cheques are accepted. National vouchers are accepted. Cash payments are not accepted. A credit card is always required for deposits, and the deposit is held on the card until the vehicle is returned. The deposit required is 1.500 AED and is taken to cover any excess or refuelling charges that may occur. Credit cards must be valid for a minimum of six months from the time that they are presented at the counter. Credit cards must be valid for a minimum of six months from the time that they are presented at the counter.
Grafton Car Rental FAQs
The cost of a rental car depends on many factors and can vary greatly. These factors include:
- The length of time you are renting the car
- Car class selected
- Rental location
- Added insurance or protection products
- Additional products selected
- If you have to modify your reservation
- If you have to extend your reservation
- If you have to change your rental drop-off location
For the most accurate pricing, start a reservation.
To rent a car from Enterprise Rent-A-Car in the United States and Canada, you will need the following:
- To be 25 years old
- A valid driver's license with a photo
- A photo ID (For example: a driver’s license or passport)
- Credit or debit card (check the acceptable forms of payment at the location you’re renting from)
Some locations may require additional information, including but not limited to:
- An International Driving Permit (IDP): If the license is written in a language or characters different to those of the country of rental, an IDP is also required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licenses from countries who are not part of the International Driving Permit Agreement should carry a certified translation.
- Return travel and accommodation information: Visitors to the UK must also provide proof of return travel and accommodation information while in the UK.
As a customer, you have a choice as to how you would like to pay for fuel.
Fuel Policy at Non-Airport locations:
- You may refuel the vehicle to the same fuel level you received when you picked up the vehicle, or if you choose not to refuel the vehicle to the same fuel level, you will be charged the local Enterprise rate which is typically above the local pump price. An additional refueling charge may apply at some locations.
- A full tank of gas is not guaranteed.
Fuel Policy at Airport Car Rental Locations:
- You may refuel the vehicle to the same fuel level you received when you picked up the vehicle, or if you choose not to refuel the vehicle to the same fuel level, you will be charged the local Enterprise rate which is typically above the local pump price. An additional refueling charge may apply at some locations.
- You may opt to pre-pay for fuel -- Pre-pay gives you two conveniences:
- You can avoid the hassle of having to fuel up the vehicle before returning.
- Pre-pay fuel option is calculated at the local rate of gas minus a per gallon discount.
Note: Prepaid fuel is only sold in full tanks at the discounted price per gallon and is not refundable. Local fuel rates will vary by the area you are renting a vehicle.
For additional questions, please visit our main car rental FAQs page.