Enterprise

Melbourne Airport Terminal 3, Australia (MEL) Alquiler de autos

Melbourne Airport Terminal 3, Australia (MEL)

Información sobre la oficina

Terminal 3 Departure Drive
MELBOURNE AIRPORT
Melbourne, VIC, AU, 3045

Obtener indicaciones
+61 3 9334 5455

Horarios y servicos

20 de octubre de 2024
Domingo 06:00 AM - 11:59 PM
Lunes 06:00 AM - 11:59 PM
Martes 06:00 AM - 11:59 PM
Miércoles 06:00 AM - 11:59 PM
Jueves 06:00 AM - 11:59 PM
Viernes 06:00 AM - 11:59 PM
Sábado 06:00 AM - 11:59 PM
El servicio de recogida no está disponible
Las devoluciones fuera del horario de atención están disponibles

Indicaciones desde la terminal

The rental car counter is located in the arrivals hall of the airport terminal 3.

Pólizas del alquiler

Each additional additional driver is charged at a flat fee per day of AUD 3.50 which excludes Location Fee and GST. The fee is capped at 6 days. For Enterprise and National bookings additional drivers are included.

After Hours Service Pickups- After hours pickup service is not available at this location. Staff will be on site to meet customers for a pre booked reservation where a flight number is provided in the case the flight is delayed. After Hours Service Drops- After parking in the designated parking bays, proceed to the booth and deposit keys into the drop box attached to the outside of the Redspot-Enterprise-Alamo-National booth.

Minimum driver age of 21 years old. There is no maximum age, however under 25 years old will only be able to reduce their damage liability to AUD 330.00. A young driver surcharge of AUD 14 per day which excludes Location Fee and GST applies to all Drivers aged between 21-24 years old. Drivers aged between 21-24 are restricted to vehicles ECMR, ECAR, CDAR and IDAR only. All drivers must have held their licence for a minimum of 1 - one - year. If any driver is on a probationary licence there is an additional Probationary Licence Fee of AUD 17 per day which excludes Location Fee and GST.

The Renter must not use the Vehicle outside the Permitted Area of Use. If the renter takes the Vehicle outside the Permitted Area of Use their Liability for any loss or damage will increase and any optional damage waiver selected void. For Vehicles rented in Queensland, New South Wales, Australian Capital Territory, Victoria, Tasmania and South Australia, the permitted area of use does not include Western Australia or the Northern Territory. Vehicles may not be driven above the snow line from June to October, on beaches, in watercourses or rivers. Permitted Area of Use” means the area in which the Vehicle may be driven. The Permitted Area of Use is limited as follows 1. For those Vehicles-hired outside the Northern Territory and Western Australia, the Permitted Area of Use does not include the Northern Territory or Western Australia. 2. For those Vehicles hired from the Northern Territory, the Permitted Area of use does not include any other States or Territories of Australia. 3. For those Vehicles hired in the Northern Territory, the Permitted Area of use does not include driving on the road to Jim Gorge and Twin Falls or north of the Oodnadatta Track including the following areas: Mount Dare, Dalhousie Springs, Witjira National Park and Pedirka Desert. 4. For those Vehicles hired from Western Australia, the Permitted Area of Use does not include any other states or Territories of Australia and does not include any place further north or East than Exmouth or further east than Kalgoorlie-Boulder Township or Esperance. 5. The Permitted Area of Use in Queensland does not include any place further north than Cooktown or in a westerly direction beyond Chillagoe and Georgetown. The Permitted Area of Use does not include the Bloomfield Track coastal route between Cape Tribulation and Cooktown or Fraser Island and Stradbroke Island. 6. The Permitted Area of Use in South Australia does not include any place further north than Wilpena or in a westerly direction beyond Ceduna.

All vehicles rented come with a standard cover as below- Enterprise- Ecomony ECAR or ECMR, Compact CDAR, Intermediate or Midsize IDAR, Fullsize FCAR 2,750 AUD Intermediate or Midsize SUV IFAR, Fullsize FDAR, Premium Van PVAR 3,300 AUD Enterprise- Ecomony ECAR or ECMR, Compact CDAR, Intermediate or Midsize IDAR, Fullsize FCAR 22 AUD excluding Location Fees and GST per day reduces your damage liability to 440 AUD Intermediate or Midsize SUV IFAR, Fullsize FDAR, Premium Van PVAR 24 AUD excluding Location Fees and GST per day reduces your damage liability to 440 AUD.

Possible to and from most locations. One way drop fees apply for all valid one-way rentals in Australia. No one ways into or out of Northern Territory, Western Australia and Tasmania In the event that the renter returns the vehicle to a location that differs from the one noted on the original rental agreement, then RedSpot Car Rental reserves the right to charge a relocation fee based on the KM distance table below. From 01 KMS - To 50 KMS - Charges -ex Location Fee and GST- 40.00 AUD From 51 KMS - To 250 KMS - Charges -ex Location Fee and GST- 250.00 AUD From 251 KMS - To 500 KMS - Charges -ex Location Fee and GST- 500.00 AUD From 501 KMS - To 750 KMS - Charges -ex Location Fee and GST -800.00 AUD From 751 KMS and up - Charges -ex Location Fee and GST- 1000.00 AUD-max charge

Vehicles are supplied with a full tank of fuel. Where a vehicle is returned with less than a full tank of fuel, the renter will be charged for fuel and a refueling fee. A minimum refueling charge of 25.00 AUD applies if a fuel top up is required. A pre-paid fuel option is available at time of collection at a discounted rate per liter. All fuel charges must be settled by the renter.

TIRE and WINDSHIELD PROTECTION - This reduces the renters financial liablity against damage to Windscreens, Headlights, Tyres and Overhead to Zero. A daily premium of 6.50 AUD for all car groups applies. WHTO cover does not cover damage caused by a person stepping, standing or sitting on the roof or any other panel of the Vehicle or by loading or unloading goods. The renters liability for Damage to the roof of the Vehicle caused by loading or unloading goods including surf craft is not covered or limited.

The Renter must not use the Vehicle outside the Permitted Area of Use. If the renter takes the Vehicle outside the Permitted Area of Use their Liability for any loss or damage will increase and any optional damage waiver selected void. For Vehicles rented in Queensland, New South Wales, Australian Capital Territory, Victoria, Tasmania and South Australia, the permitted area of use DOES NOT include Western Australia or the Northern Territory. Vehicles may not be driven above the snow line -from June to October-, on beaches, in watercourses or rivers. Permitted Area of Use means the area in which the Vehicle may be driven. The Permitted Area of Use is limited as follows 1. For those Vehicles-hired outside the Northern Territory and Western Australia, the Permitted Area of Use does not include the Northern Territory or Western Australia. 2. For those Vehicles hired from the Northern Territory, the Permitted Area of use does not include any other States or Territories of Australia. 3. For those Vehicles hired in the Northern Territory the Permitted Area of use does not include driving on the road to Jim Jim Gorge and Twin Falls or north of the Oodnadatta Track including the following areas- Mount Dare, Dalhousie Springs, Witjira National Park and Pedirka Desert. 4. For those Vehicles hired from Western Australia, the Permitted Area of Use does not include any other states or Territories of Australia and does not include any place further north or East than Exmouth or further east than Kalgoorlie-Boulder Township or Esperance. 5. The Permitted Area of Use in Queensland does not include any place further north than Cooktown or in a westerly direction beyond Chillagoe and Georgetown. The Permitted Area of Use does not include the Bloomfield Track coastal route between Cape Tribulation and Cooktown or Fraser Island and Stradbroke Island. 6. The Permitted Area of Use in South Australia does not include any place further north than Wilpena or in a westerly direction beyond Ceduna.

A valid credit card or debit card must be provided for all rentals. For payments we accept all major credit cards, debit cards and cash and for deposits we only accept all major credit cards, debit cards but not cash. Charges for options and coverage must be settled at the commencement of the rental together with a deposit bond. The credit card holder is listed as the hirer and must be present at the time of rental commencement. The credit card deposit by way of authorisation is AUD 200.00. A credit card fee applies as follows and is applicable to all rental charges excluding the deposit bond including any optional items purchased and damage liability charges. There is no refund of credit card surcharges Redspot and Alamo American Express, Diners Card - 4.50 pct Excluding GST Visa, MasterCard - 1.50 pct Excluding GST Enterprise All credit cards - 0.80 pct Excluding GST National All Credit Cards - 0.00 pct Union Pay Cards We are now able to accept Visa and MasterCard that have the Union Pay logo on the card. Unfortunately at this time, we are unable to accept a Union Pay card that has been branded only by Union Pay. These cards start with a 6, 8 or 9. To ensure you accept only the correct card, please take note of the following -All three items MUST be present on either the front or back of the card to be accepted- 1. The China Union Pay logo is a red, blue, green striped logo and will be found on the front of the card. 2. The Visa Credit card logo is the standard silver hologram of the Visa Dove this can be found either on the front or back of the Credit card. This hologram indicates to staff that the card is a credit card. Union Pay Debit cards do not have the hologram. Debit cards are NOT accepted at this time. 3. The standard Visa logo will be located on the front of the card and has the word VISA in blue and gold. Important Single branded Union Pay Debit cards have a CUP logo only. See examples shown below. They do not have a hologram, or any other bank logo.

This is the roadside assistance service that kicks in where standard breakdown service ends. Premium Roadside Assistance covers those times when you just need a helping hand to get on your way, like fitting a spare tyre or opening a car with the keys locked in. Services offered in the Premium Roadside Assistance program include- -Change a flat tyre, install vehicles spare tyre -Lockout service if you are locked out of your car -Fuel delivery - up to 15 litres at no charge if you run out of fuel -Jump starting your car if the battery is run flat i.e lights left on - 150 AUD of accommodation or transport costs. Reimbursement of expenses as a result of rental car breakdown Premium Roadside Assistance is there to help you 24 hrs 7 days a week. For a daily fee of 3.50 AUD for all car groups, customers save on all of the above and receive total peace of mind. Please Note- Premium Roadside Assistance will coordinate provider services for you. You will need to be present with the vehicle for Premium Roadside Assistance services to be provided. The relevant phone number to contact can be found on the rental agreement wallet which you will receive when collecting your vehicle.

We accept current Australian, International and overseas licences. Overseas licences that are not easily identifiable as a drivers licence must be accompanied by an International Licence or English translation. Valid drivers licence must be held for a minimum of 12 months.

Preguntas frecuentes del alquiler de autos Melbourne Airport Terminal 3, Australia (MEL)

El costo de un auto de alquiler depende de muchos factores y puede variar considerablemente. Estos factores incluyen lo siguiente:

  • La duración del alquiler del auto
  • La categoría del auto seleccionado
  • Las oficinas de alquiler
  • Seguros o productos de protección agregados
  • Productos adicionales seleccionados
  • Si tiene que modificar su reserva
  • Si tiene que extender su reserva
  • Si tiene que cambiar su oficina de devolución de alquiler

Para obtener el precio más preciso, inicie una reserva.

Para alquilar un auto con Enterprise Rent-A-Car en Estados Unidos y Canadá, debe cumplir con lo siguiente:

  • Ser mayor de 25 años 
  • Una licencia de conducir válida con una foto.
  • Tener una identificación con foto (por ejemplo: una licencia de conducir o un pasaporte).
  • Tener tarjeta de crédito o débito (marque las formas de pago aceptables en la oficina en la que alquila).

Algunas oficinas podrían requerir información adicional, que incluye, entre otros: 

  • Una licencia de conducir internacional (IDP): si la licencia está escrita en un idioma y con caracteres diferentes de los del país de alquiler, también se requerirá un permiso de conducción internacional (IDP). Se aconseja a los arrendatarios que comprueben si las autoridades locales requieren que los conductores extranjeros presenten un permiso de conducir internacional a fin de evitar el riesgo de posibles multas. Los arrendatarios con licencias de países que no forman parte del Acuerdo de permisos de conducir internacionales deben llevar una traducción certificada.
  • Información del viaje de retorno y el alojamiento: los visitantes en Reino Unido también deben proporcionar un comprobante de viaje de regreso e información de alojamiento mientras se encuentren en Reino Unido. 

Como cliente, tiene la posibilidad de elegir cómo le gustaría pagar el combustible.

Política de combustible en oficinas fuera del aeropuerto:

  • Puede reabastecer el vehículo hasta el mismo nivel de combustible que recibió cuando retiró el vehículo, pero si decide no reabastecer el vehículo con el mismo nivel de combustible, se le cobrará la tarifa local de Enterprise, que normalmente se encuentra por encima del precio de un surtidor local. Se puede aplicar un cargo de reabastecimiento adicional en algunas oficinas.
  • No se garantiza un tanque lleno de combustible.

Política de combustible en oficinas de alquiler de autos en aeropuertos:

  • Puede reabastecer el vehículo hasta el mismo nivel de combustible que recibió cuando retiró el vehículo, pero si decide no reabastecer el vehículo con el mismo nivel de combustible, se le cobrará la tarifa local de Enterprise, que normalmente se encuentra por encima del precio de un surtidor local. Se puede aplicar un cargo de reabastecimiento adicional en algunas oficinas.
  • Puede optar por prepagar el combustible. El pago previo le brinda dos beneficios:
    • Puede evitar la molestia de tener que cargar combustible al vehículo antes de devolverlo.
    • La opción de prepago del combustible se calcula según la tasa local de combustible menos un descuento por galón.

Nota: El combustible prepagado solo se vende en tanques llenos al precio con descuento por galón y no es reembolsable. Las tasas de combustible locales varían según el área donde se alquila un vehículo.

Si tiene preguntas adicionales, visite nuestra página principal de preguntas frecuentes sobre alquiler de autos.